🌿 The Custom Ritual – FAQ

What exactly is The Custom Ritual?
It’s Fate Skincare’s personalized subscription program designed around your skin’s unique blueprint—what we call your Custom Code™. We deliver a tailored 3-piece facial bundle every 90 days, refined as your skin evolves.

How is my Custom Code™ created?
Your Custom Code™ is developed through a holistic intake process that includes questions about your medications, diet, stress levels, environment, lifestyle, skin history, and photo-based skin analysis. We use this comprehensive data to design your ideal skincare regimen.

What’s included in my Custom Ritual subscription?

  • A customized cleanser based on your skin type and texture preferences
  • balancing toner with natural actives
  • hydrating facial serum formulated for your current skin condition
  • Ongoing skincare support via email
  • Quarterly updates to match your evolving skin needs

How often will I receive my products?
You’ll receive your 3-piece bundle every 90 days. This cadence allows us to adapt your formulas seasonally or as your skin changes due to stress, hormones, lifestyle, or climate shifts.

Can I update my Custom Code™ if my skin or lifestyle changes?
Absolutely. You’ll receive a prompt before each 90-day cycle to check in and update your intake or photos. You can also email us anytime for tweaks or concerns—we’re with you every step of the way.

What makes this different from other skincare subscriptions?
No generic routines here. Your bundle is built from scratch using only what your skin needs—nothing more, nothing less. Every formula is plant-based, cruelty-free, and handcrafted with integrity by Fate Skincare experts.

Do I have to submit photos?
Photo submission is optional but highly recommended. Visual skin mapping allows us to detect subtle changes and refine your formulas more precisely, without relying on AI filters or skin-smoothing tricks.

Is this service suitable for sensitive or reactive skin?
Yes. In fact, The Custom Ritual was designed with sensitive, acne-prone, and complex skin types in mind. We carefully match ingredients to your tolerance level and avoid known irritants.

Can I cancel or pause my subscription?
Yes—your ritual, your rhythm. You may cancel or pause at any time after your third payment. The Custom Code™ assessment fee is waived with your subscription, so we ask for a 3-cycle minimum commitment. After that, you’re free to continue, pause, or cancel as needed.

How do I get started?
Simply complete our holistic intake and upload your photos (if desired). We’ll analyze everything and craft your personalized facial bundle. Your first Ritual will ship shortly after your Custom Code™ is finalized.